Returns & Refunds Policy

Our Returns and Refunds Policy forms part of, and must be read in conjunction with, our [Website Terms and Conditions]. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns and Refunds Policy does not affect your statutory rights.

REFUNDS FOR DESIGNS

Purchase fees for designs will not be refunded if work has commenced on the design. 

Purchase fees for designs, on which work has NOT commenced, can be refunded up to 14 days after the date of purchase. If you wish to have your purchase refunded please contact YARD Culture via our contact form.

The satisfaction of our customers is paramount, if you aren’t 100% happy we want to know about it. If you are not completely satisfied with your final design please contact YARD Culture via our contact form.

REFUNDS AND RETURNS FOR PHYSICAL PRODUCTS

PRODUCT RETURNS WILL BE ACCEPTED FOR THE FOLLOWING REASONS

Damaged or faulty products:  We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty. 

• Incorrect orders or items received.
• Items damaged during shipping. 

EXCLUSIONS AND NON-RETURNABLE ITEMS

The following items are non-returnable:

• All sales items or discounted items are final unless an item is proven to be damaged or faulty.
• Perishable goods, such as food or flowers.
• Personalised or custom-made items.
• Change of mind 

TIMEFRAMES FOR INITIATING A RETURN

We ask that you let us know within 14 days of receiving them in the mail. 

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:

• send a replacement to you; or
• provide you with a refund.

Please contact us via our contact form to organise a return.

DISPUTE RESOLUTION

Any disputes or disagreements related to returns and refunds will be resolved through negotiation or mediation in accordance with our Website Terms and Conditions. In the event of unresolved disputes, the parties may seek resolution through arbitration or small claims court as applicable. 

POLICY UPDATES

We reserve the right to update or modify this Returns and Refund Policy at any time.  Customers will be notified of any significant changes, and the revised policy will be effective from the date specified.